Symantec Endpoint Protection Manager 12.1: How to reset forgotten password
!!HOT!! Symantec Endpoint Protection 12.1 Resetpass.bat 30
Introduction
Have you ever forgotten your password for Symantec Endpoint Protection Manager (SEPM)? If yes, then you are not alone. Many SEPM administrators face this problem at some point in their work. But don't worry, there is a solution for this issue. In this article, we will show you how to reset your SEPM password using a batch file called resetpass.bat.
!!HOT!! Symantec Endpoint Protection 12.1 Resetpass.bat 30
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But first, let's understand what Symantec Endpoint Protection (SEP) and SEPM are and why they are important for security. SEP is a comprehensive security solution that protects your endpoints from various threats such as malware, ransomware, spyware, phishing, and zero-day attacks. SEP uses advanced technologies such as machine learning, behavior analysis, intrusion prevention, firewall, and antivirus to detect and block threats before they can harm your endpoints. Endpoints are devices that connect to your network, such as laptops, desktops, servers, mobile devices, and IoT devices. SEP can protect endpoints across different platforms, such as Windows, Mac, Linux, Android, and iOS.
SEPM is a web-based console that allows you to manage your SEP clients centrally. You can use SEPM to deploy SEP policies and updates, monitor SEP status and activity, generate reports and alerts, and troubleshoot issues. SEPM also integrates with other Symantec products and services, such as Symantec Cloud Workload Protection, Symantec Endpoint Detection and Response, Symantec Endpoint Encryption, and Symantec Data Loss Prevention.
As you can see, SEP and SEPM are essential tools for ensuring the security of your endpoints and network. However, to access SEPM, you need to enter a valid username and password. If you forget your password or lose access to your account, you will not be able to manage your SEP clients or perform any administrative tasks. This can be a serious problem for your security posture and compliance requirements.
That's why you need to know how to reset your SEPM password in case you ever forget it or need to change it for any reason. There are different methods for resetting your SEPM password depending on the version of SEP you are using. In this article, we will cover the following methods:
How to reset SEPM password using resetpass.bat in SEP 12.1 RU1 or earlier versions
How to reset SEPM password using email link in SEP 12.1 RU1 MP1 or later versions
How to reset SEPM password using SQL queries in case of emergency
We will also compare the pros and cons of each method and give you some recommendations on which method to use based on different scenarios. By the end of this article, you will be able to reset your SEPM password easily and securely using the best method for your situation.
How to reset SEPM password using resetpass.bat in SEP 12.1 RU1 or earlier versions
If you are using SEP 12.1 RU1 or earlier versions, you can reset your SEPM password using a batch file called resetpass.bat. This file is located in the SEPM server folder under \Tools\resetpass.bat. This file allows you to change the password for the default administrator account (admin) or any other administrator account that you have created in SEPM.
To use this file, you need to follow these steps:
Log on to the SEPM server as an administrator.
Navigate to the SEPM server folder (usually C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager) and locate the \Tools\resetpass.bat file.
Right-click on the resetpass.bat file and select Run as administrator.
A command prompt window will open. Enter the username of the administrator account whose password you want to reset. If you want to reset the password for the default administrator account (admin), just press Enter.
Enter the new password for the administrator account and press Enter.
Re-enter the new password for confirmation and press Enter.
The command prompt window will display a message saying "Password changed successfully". Press any key to exit.
You have now successfully reset your SEPM password using resetpass.bat. You can log on to SEPM console using the new password and manage your SEP clients as usual.
How to reset SEPM password using email link in SEP 12.1 RU1 MP1 or later versions
If you are using SEP 12.1 RU1 MP1 or later versions, you cannot use resetpass.bat file anymore because it has been removed from the SEPM server folder. This is because Symantec has introduced a more secure and convenient method for resetting your SEPM password using an email link.
This method allows you to receive an email with a password reset link when you click on the forgot password link on the SEPM login console. To use this method, you need to have an email address associated with your SEPM administrator account and enable email notification for password reset in SEPM settings.
To use this method, you need to follow these steps:
Log on to the SEPM console as an administrator.
Navigate to Admin > Servers > Local Site > Edit Site Properties > Email Server.
Enter the details of your email server, such as host name, port number, user name, password, and sender address. You can also enable SSL or TLS encryption if your email server supports it. Click Test Email Server to verify that the email server is working properly.
Click OK to save the email server settings.
Navigate to Admin > Administrators and select the administrator account whose password you want to reset.
Click Edit and enter the email address associated with the administrator account. Click OK to save the changes.
Log out of the SEPM console and go to the SEPM login console.
Click on the Forgot your password? link below the password field.
Enter the email address associated with the administrator account whose password you want to reset and click Submit.
You will receive an email with a password reset link. Click on the link or copy and paste it into your browser.
You will be redirected to a web page where you can enter the new password for the administrator account and confirm it.
Click Submit to change the password.
You have now successfully reset your SEPM password using email link. You can log on to SEPM console using the new password and manage your SEP clients as usual.
How to reset SEPM password using SQL queries in case of emergency
If you are unable to use resetpass.bat or email link methods for resetting your SEPM password, there is another method that you can use in case of emergency. This method involves running SQL queries directly on the SEPM database to update the password hash of the administrator account. This method is not recommended by Symantec and should be used only as a last resort when all other methods fail.
This method requires you to have access to the SEPM database server and some knowledge of SQL commands. You also need to backup your SEPM database before making any changes to avoid any data loss or corruption. You also need to be aware of the risks of running SQL queries on the SEPM database, such as invalidating your support contract, breaking your SEPM functionality, or compromising your security.
To use this method, you need to follow these steps:
Log on to the SEPM database server as an administrator.
Open a SQL management tool, such as SQL Server Management Studio, Oracle SQL Developer, or MySQL Workbench, depending on the type of database you are using for SEPM.
Connect to the SEPM database using the appropriate credentials and settings.
Backup your SEPM database by exporting it to a file or creating a snapshot. You can also use the built-in backup feature of SEPM by navigating to Admin > Servers > Local Site > Database Backup and Restore.
Run the following SQL query to find out the ID of the administrator account whose password you want to reset:
SELECT ID FROM SEM_ADMIN.USER_ACCOUNT WHERE LOGIN_NAME = 'admin';
The query will return a number, such as 1, which is the ID of the default administrator account (admin).
Run the following SQL query to update the password hash of the administrator account using the ID from the previous step:
UPDATE SEM_ADMIN.USER_ACCOUNT SET PASSWORD_HASH = '0x6C4A0B8F8E4B9F1C7D9C3A5F9D7E0E3A' WHERE ID = 1;
This query will set the password hash to '0x6C4A0B8F8E4B9F1C7D9C3A5F9D7E0E3A', which corresponds to 'symantec' in plain text. You can use any other password hash that you want, but make sure that it is compatible with SEP encryption algorithm (SHA-1).
Verify that the password hash has been updated successfully by running the following SQL query:
SELECT PASSWORD_HASH FROM SEM_ADMIN.USER_ACCOUNT WHERE ID = 1;
The query will return '0x6C4A0B8F8E4B9F1C7D9C3A5F9D7E0E3A' or whatever password hash you have used in the previous step.
You have now successfully reset your SEPM password using SQL queries. You can log on to SEPM console using 'symantec' or whatever plain text password corresponds to your password hash and manage your SEP clients as usual. Comparison of different methods for SEPM password reset
Now that we have learned how to reset SEPM password using resetpass.bat, email link, and SQL queries, let's compare the advantages and disadvantages of each method and see which one is the best for your situation.
Table summarizing the pros and cons of each method
Method
Pros
Cons
Resetpass.bat
Simple and easy to use
No need to have an email address or email server
No need to connect to SEPM database
Works for any administrator account
Only available for SEP 12.1 RU1 or earlier versions
Requires access to SEPM server folder
Requires administrator privileges on SEPM server
Not very secure as anyone can run the file and change the password
Email link
More secure and convenient than resetpass.bat
Available for SEP 12.1 RU1 MP1 or later versions
No need to access SEPM server folder or database
No need to have administrator privileges on SEPM server
Works for any administrator account with an email address
Requires an email address and email server for each administrator account
Requires email notification for password reset to be enabled in SEPM settings
Depends on the availability and reliability of the email service
Potential risk of phishing or spamming attacks using the email link
SQL queries
Last resort method when all other methods fail
Works for any version of SEP and any administrator account
Allows you to use any password hash that you want
Not recommended by Symantec and should be used only as a last resort
Requires access to SEPM database server and SQL management tools
Requires knowledge of SQL commands and SEPM database schema
Requires backup of SEPM database before making any changes
Risks of data loss, corruption, or compromise if the queries are not executed correctly
Risks of invalidating your support contract, breaking your SEPM functionality, or compromising your security if the queries are not compatible with SEP encryption algorithm
Recommendations on which method to use based on different scenarios
Based on the table above, we can see that each method has its own strengths and weaknesses. Therefore, the best method to use depends on your specific situation and preferences. Here are some recommendations on which method to use based on different scenarios:
If you are using SEP 12.1 RU1 or earlier versions, and you have access to SEPM server folder and administrator privileges, you can use resetpass.bat method as it is simple and easy to use.
If you are using SEP 12.1 RU1 MP1 or later versions, and you have an email address and email server for each administrator account, and you have enabled email notification for password reset in SEPM settings, you can use email link method as it is more secure and convenient than resetpass.bat method.
If you are unable to use resetpass.bat or email link methods for any reason, such as missing files, invalid email addresses, unavailable email servers, or blocked email links, and you have access to SEPM database server and SQL management tools, and you have some knowledge of SQL commands and SEPM database schema, and you have backed up your SEPM database before making any changes, you can use SQL queries method as a last resort when all other methods fail.
If none of the above methods work for you, or if you are not comfortable with using any of them, you can contact Symantec technical support for assistance. They may be able to help you reset your SEPM password remotely or provide you with alternative solutions.
Conclusion
In this article, we have learned how to reset SEPM password using resetpass.bat, email link, and SQL queries methods. We have also compared the pros and cons of each method and given some recommendations on which method to use based on different scenarios. By following the steps and tips in this article, you should be able to reset your SEPM password easily and securely using the best method for your situation.
Resetting your SEPM password is important for maintaining your access to SEPM console and managing your SEP clients effectively. However, resetting your SEPM password is not enough to ensure the security of your endpoints and network. You also need to follow the best practices for SEP configuration, deployment, update, monitoring, reporting, and troubleshooting. You also need to keep yourself updated with the latest threats and trends in the cyber security landscape.
If you need more help or guidance on how to use SEP and SEPM for your security needs, you can visit Symantec website or blog for more resources and information. You can also join Symantec community forums or social media channels to interact with other SEP users and experts. You can also contact Symantec technical support or customer service for any questions or issues that you may have.
We hope that this article has been helpful and informative for you. If you have tried any of the methods in this article, please share your feedback and experience with us in the comments section below. We would love to hear from you!
FAQs
Here are some frequently asked questions (FAQs) about resetting SEPM password:
What is the default username and password for SEPM?
The default username for SEPM is admin and the default password is symantec. However, it is recommended that you change the default password as soon as possible after installing SEPM for security reasons.
How can I change my SEPM password without resetting it?
If you know your current SEPM password and you want to change it for any reason, such as updating it regularly or making it stronger, you can do so by logging on to SEPM console as an administrator and navigating to Admin > Administrators > Edit > Change Password.
How can I recover my SEPM password if I forget it?
If you forget your SEPM password, you can recover it by using one of the methods described in this article: resetpass.bat [user](# , email link, or SQL queries. You can choose the best method for your situation based on the version of SEP you are using, the availability of email address and email server, and the access to SEPM server folder and database.
How can I reset the password for other SEPM users?
If you are an administrator in SEPM, you can reset the password for other SEPM users by logging on to SEPM console and navigating to Admin > Administrators > Edit > Reset Password. You can also use the email link method if the other SEPM users have an email address associated with their account and email notification for password reset is enabled in SEPM settings.
How can I prevent forgetting my SEPM password?
To prevent forgetting your SEPM password, you can follow some tips such as:
Use a strong and memorable password that is not easy to guess or crack
Change your password regularly and avoid using the same password for multiple accounts
Store your password securely in a password manager or a safe place that only you can access
Avoid sharing your password with anyone or writing it down on a paper or a file that can be lost or stolen
Enable two-factor authentication or multi-factor authentication for your SEPM account if possible
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